We stand behind the quality of every product we produce. If you are not completely satisfied, you may return the products for a refund. You must notify us within 14 days of your package delivery date to receive a refund. Please include a copy of your order confirmation email or your order number with your return. Returns can be sent to the following address:
Attn: Customer Service Ness Bikes LLC 80 SW 8th St Suite 2038 Miami, FL 33130
*Refunds are for the cost of goods only. We are not responsible for return shipping costs.
If your products arrive damaged, broken or defective, we will replace the goods free of charge. Please notify us within 14 days of your package delivery date.
All products are shipped from our warehouse in Miami, FL, USA via the UPS or FedEx. We currently ship products to almost any international location. For questions regarding shipping to your location, please contact us email@example.com
Typical shipping and handling times for domestic orders are as follows:
1. 5 - 7 days for packages sent via UPS of FedEex Ground Shipping
2. 3 - 5 days for packages sent via UPS of FedEx Expedited Shipping
Shipping and handling times for international orders vary by location. A delay in package delivery due to customs processing may occur depending on your location. As a result, please allow 10-25 days for your package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
Please allow 2 business days for your order to be packaged and shipped. Orders are shipped on business days only (Monday-Friday). If you place an order on a Friday, Saturday, or Sunday, please note that your order will not ship until the following business day. We will not be responsible for refunding the cost of shipping due to postal service delays.
If you provided us with an incorrect or incomplete address upon checkout, please notify us ASAP at firstname.lastname@example.org . This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.
If you never received your products, you have 30 days from the day you placed your order to notify us. All packages are sent with a UPS or FedEx Tracking information is sent to the email account that you provided to us upon checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier or customs office (for international packages). We are not responsible for providing refunds if your tracking information indicates that your package was delivered.